Location : Islamabad
Industry : Telecommunications
Grade Level: L3
Last date to apply: 27th November 2022
What is Manager DFS Service Automation - JazzCash?
The Service Automation team is a part of Jazz Cash DFS Technology. As a Technical Services Manager - Automation, the incumbent would be responsible for identifying automation opportunities, gathering requirements, developing new systems and software to automate processes, maintaining and scaling the existing automation infrastructure, and leading the design process for new automated systems.
In addition, incumbent would monitor product health and quality based on data gathered from multiple sources (including real-time product monitoring, escalations, social media, and User experience discussions), prioritize issues, and work directly with Technology, Product Management and Business Stakeholders to implement changes to deliver the best member & customer experience possible.
The Technical Services Automation team will ensure the integration of new products, solution, applications & servers with ITSM with the Automated monitoring tools and visibility of the end to end Business Journey to the Operations Technology team. Manager DFS Services Automation - JazzCash will aggregate and analyze technical bugs/issues using internal tools, reports and available data, and then work with the Technology stakeholders to apply fixes for the issues.
The role reports directly to the Head of Technology Operations - JazzCash and has two members reporting directly to this role
This role will closely work with the all the functions specifically within the Digital Financial Services, Technology, Vendors, Segments & Customer Care. The interactions will result in effective monitoring of digital products, applications and platforms.
What Manager DFS Service Automation - JazzCash does?
The Manager DFS Service Automation - JazzCash is the subject matter expert in product quality and has the technical expertise and aptitude to write software for automation solutions.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
What are we looking for and what does it require to be Manager DFS Service Automation - JazzCash?
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.