Description :

Grade Level: L2

Location: Islamabad

Last date to apply: 2nd December, 2022

What is Expert DFS Operations?

Expert DFS Operations is part of support, Monitoring and Maintenance team who is responsible and ensures business continuity, address internal and external customer, monitor applications and system performance along with keeping an open communication with all partners. He is responsible to make sure L1/L2 support is provided with-in the agreed time and ensure the SOPs are followed.

The role reports directly to the Manager DFS Operations who has 7 people reporting directly to him.

What does Expert DFS Operations do?

• Responsible for 24/7 system and application monitoring and business continuity.
• Ensure System and Application Health Checks and Event Monitoring are performed
• Hands-on experience on containerizations frameworks such as dockers and Kubernetes along with ELK / EFK frameworks.
• Monitoring of critical scheduled task
• Resolve and closing of L2 Tickets with-in the agreed KPI
• Execute and monitor critical update on Live system
• Ensure alarms are tracked, monitored, and addressed with the KPI.
• Engaging with vendors for solution and optimizations of platforms.
• Preparation of incident report for issue resolution
• Escalation and follow-up of L2/L3 Technical issues with business partners
• Optimization and automation of existing processes
• Oversees key processes and performance reports, data, and analysis
• Vendor and contract management
• Address the internal/external audit observations and ensure implementation of regulatory requirements.
• Should be aware of Digital Financial Services offerings and should understand the needs of a telco/digital/Digital Financial Services user to manage affective operations.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Expert DFS Operations?

3-6 years of working experience preferably in a similar environment.

Candidate should have good analytical and problem solving skills.

Bachelor’s degree in Computer Science or in a similar field.

Candidate should have good knowledge of Mobile Wallets and its working.

Hands on knowledge of Linux/Unix

Individual should have good analytics and problem solving skills

Candidate should have good Query writing skills, should be able to write procedures and functions.

Good knowledge of Databases (Oracle, DB2, MySQL, Mongo etc)

Should have good communication and writing skills

Candidate should demonstrate leadership skills and should be a team player.

Self-driven and intellectually curious individual able to carry out impactful discussions with senior stakeholders.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.