Description :

Grade Level: L1

Location: Karachi

Last date to apply: 19th September, 2023

What is Experience Services Specialist?

Experience Services Specialist will be responsible for managing travel, hoteling and fleet services of employees along with any other related services (e.g pick & drop, vehicle maintenance etc). ESS will also be responsible for fuel card management of employees and company vehicles as well as invoice verification and reporting of travel and fuel cards. Relocation of employees with associated services (travel, hotel stay and household luggage movement etc.) would also be the responsibility of ESS. The role is also expected to liaison with internal stakeholders and Jazz business partners (vendors) to ensure smooth execution of operations in line with applicable policies and compliance charter.

The role reports directly to the Experience Services Manager and has an extended team of 03 team members.

What does Experience Services Specialist do?

• Responsible to facilitate employee transport for inter and intra city travels during their stay.
• Responsible for making hotel reservations for all the employees travelling to South Region.
• Responsible for issuing air tickets as per travel plans of employees.
• Timely processing of all hotel/ travel related invoices.
• Coordination with contract team for timely renewal of vendor’s contract.
• Arranging female & Airport pick & drop services.
• Ensuring maintenance of all company owned vehicles and ensure timely maintenance of all vendor vehicles.
• Coordination with team members for organizing the events in Hotels and verification of event related invoices.
• Handling queries, complaints on Careem for intra city travels.
• Responsible for Careem invoice handling.
• Issuance of employee fuel cards and timely invoice processing.
• Liaison with SCM department for vendor on-boarding and contract execution.
• Maintains effective business relationship with the on-boarded vendors with respect to service delivery and contract compliance.
• Provide travel budget related inputs for every budgeting and forecasting cycle.
• Assures operational excellence within the allocated budget and strive for cost optimization.
• Data Maintenance and working on different data related projects.
• Able to handle conflicts across various internal and external stakeholders while ensuring delivery on the promises.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Bachelor / Masters’ degree from a recognized college / university.
• At least 3 - 4 years in travel management within a multinational.
• Conflict management.
• Problem solving and Decision-making support.
• Teamwork and collaboration.
• Planning and organizing.
• Relationship management.
• Excellent communication skills.
• Proficiency in MS office.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.