As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
Our team & you
To continue and change the lives of our 55 million customers. We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products. Meet with the People & Organization team to understand the strategy of the function in line with Organization strategy and company road map. Have meetings, with members of sales and technology other relevant teams to understand how each function at Jazz contributes to the overall success. Understand the function and processes of Regional Operations department within Technical, role and responsibilities of team within organization.
-Within 60 days, you will:
Introduction to Jazz Access Network, mainly GSM/WCDMA/4G-LTE Network Architecture, Nodes, Application, Protocol, Fueling handling of FLM and security Interfaces. Develop concrete understanding of Jazz network with respect to operations and handling the all issues related to FLM/Vendors management and need to study the agreement with all vendors. Go through all the MOP & SOP of RAN operations. Collaborate with Internal People within Technical (Peer departments), stakeholders (Sales, Finance) and Vendor.
-Within 90 days to onwards you will:
Develop thorough competency on FLM and managing Security/fueling vendors. Would be able to perform O&M, Configuration Management, Fault Management, Performance Management, Network Audit, Health Checks, Vendor Management and Project Execution with great product knowledge. Continuously review and bring improvements to the Jazz Technology and Development framework and craft innovative solutions as per global best practices.
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation and digitalization, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid. Furthermore, we are moving ahead with latest technology/product deployment in the network.
A bit about you:
We are looking for someone who has already worked for Access Operations with hands on experience with configuration management and troubleshooting management background, plus RF experience would be added advantage. We are also looking for someone who has excellent communication skills to be able to promote the department and technology portfolio with professionalism, maturity, and a balanced, holistic view of any competing viewpoints. Sahiwal Resident is a must requirement.
A bit about us:
The Network Department includes end to end technology Operations (Level-I) domain, mainly focused on new technologies deployment, network integrations (Mobilink ~ Warid consolidation), keeping network fault free and up to date. Furthermore, customer complaints (commercial & corporate) are being handled by this department. We are focused towards aligning learning and contribute to business effectively while aligning their behaviors to Jazz values. So idle candidate, should be one with RF experience as well.
The structure of the team you will join is:
9 member team (including the Manager) with 4 sub team members makes 13 in all, Main tasks includes customer complaints handling (corporate & commercial), configuration management, troubleshooting, Vendor interaction and performance management for Level network operations.
Essential skills must have:
Customer centricity approach to identify and fix network issues
Knowledge of GSM Architecture
RF optimization experience
BSS/TXN/Power troubleshooting’s skills
Analytical & Presentation Skills
Should not have any concerns working round the clock and if required on holidays (including public holidays) as an emergency resource.
Good in Coordination and Communications