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Commercial Experience Manager (Grade: L2) 16-Jun-2017
Commercial Department, Karachi, Sukkur
Job Description (total positions: 3, posted on: Jun 16, 2017)

Customers Excellence and manage NPS/CFL, Ensure First Visit Resolution, Manage total customer time along with average service & wait time, Random Activity Monitoring, Mystery Shopping Management, Prepaid & Postpaid gross add sales target achievement, Device & Handset upselling target achievement, Financial KPIs with stock and cash management, VAS/Data up selling through the front desk following the targets assigned by the management, Teams trainings / development and their grooming for next level, Sharing ideas to improve the processes and procedures time to time. Initiatives for the retention and revenue enhancement through different activities by the experience center

Essential Skills:

  • Communication & Negotiations Skills, Sales and Analytical expertise

Desirable Skills:

  • Technically sound and digital savvy

Job Detail
Job TypeFull Time/Permanent ( First Shift (Day) )
Gender No Preference
Minimum Education Masters
Career Level Experienced Professional
Minimum Experience5 Years